The Transformation Subcommittee of NLC received the positive report. The main idea of the initiative is that services can be delivered in innovative ways. Demand for digital Business Cards from Coatbridge may receive a boost as new technology is adopted. The report stated:
“Our customers and employees have an increasing desire and expectation to engage and work digitally, flexibly and mobile. All this is putting considerable pressure across our public services. There is a need for significant and meaningful change in the way North Lanarkshire Council currently operates and delivers services, if we are to adjust to this changing landscape.”
Coatbridge residents could be interested to learn that the authors of the report take an optimistic view of disruptive technology. The report focuses on the potential benefits of new smart devices and artificial intelligence (AI).
While the report foresees the increasing sophistication of AI, it draws attention to current progress. Queries from citizens might be dealt with by virtual assistants and chatbot features going forward. It is anticipated that businesses could receive assistance through similar channels.
The aspiration is that the local authority may become a pioneer in the digital sector. This could help to unlock cost savings. For success to be achieved, significant investment in infrastructure would be required.Get a Free Quote for Business Cards